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Payment Policy

Insurance Coverage / No Insurance Coverage

Payment Arrangements

Financial Assistance

Past Due Accounts

Bad Debt Accounts
 


Insurance Coverage

All services rendered are charged to the patient, not to an insurance company. 

The patient is responsible for all charges regardless of the insurance coverage. Insurance coverage in no way relieves the patient of obligation.

The patient’s insurance card must be presented at the time of service. It is the patient’s responsibility to provide current and accurate insurance information at the time of treatment including pre-admission or any certification requirements.

All insurance benefits will be assigned to Ashland Health Center at time of treatment. All policy co-pays and deductibles will be paid at time of service.  

Ashland Health Center is authorized to bill all facility and provider charges for services provided. Every attempt will be made to file and collect insurance benefits. If the insurance payment is not received within 90 days, the charges will be the patient’s responsibility. Any balance not covered by insurance will be the patient’s responsibility.

 

No Insurance Coverage

Patients who do not have insurance coverage will pay cash at time of the service. A minimum payment of $75.00 will be collected at the clinic and $100.00 at the hospital. Regardless of a payment arrangement for a balance on a previous visit, the patient will pay at each visit. The patient will receive a statement for any balance owed, or if there is a credit balance the patient will be refunded if there are no outstanding account balances.    

 

Payment Arrangements

The patient may request payment arrangements any time prior to the account being placed with collections. Monthly payments will be agreed upon by the Business Office and the patient. A copy of the agreement and the process of a reminder, first notice and a final notice of collection will be given to the patient. 

If the patient does not make a payment in response to the reminder, or if the patient fails to make the next three monthly payments, the final notice will be mailed.

If there is no response to the final notice within 10 days or the patient misses another payment, the account will be turned to collections and marked as a bad debt.

The patient will be informed of their bad debt and will be required to pay cash at the time of all services. If the patient has insurance, all co-pays and deductibles will be collected at time of services.

Payment arrangements may be made at the business office for any balances owed. If the patient does not make a payment as agreed, the account will be turned over to a collection agency and the Kansas Setoff Program. The patient’s account will then be considered a bad debt. 

Kansas Setoff Program

Through the Kansas Setoff program, monies owed to individuals are instead sent to entities that have submitted a delinquent account notice to the state. Monies received from the state of Kansan are then assigned to the individual’s delinquent account balance. 

 

Financial Assistance

Ashland Health Center does have a Financial Assistance Program for patients who are uninsured and under-insured.  Ashland Health Center’s Financial Assistance Program is a sliding scale discount based on household income. The patient may request a financial assistance application in the Business Office.

The patient will also be required to complete an application for assistance from the State of Kansas (KanCare). The Business Office will assist the patient in completing the applications. After the applications have been completed the sliding scale discount will be determined and effective until the KanCare application has been processed.

If the patient does not provide all of the required information to complete both applications the patient will be placed on a cash basis.

If the patient’s KanCare application is approved, the facility will bill KanCare for all covered services. If the patient has paid on an account which is covered, the patient will be refunded if there are no outstanding account balances.

If the KanCare application is not approved, the patient will be assisted by the Business Office to seek other financial assistance options. The sliding scale discount will be effective for one year at which time the patient will need to reapply for KanCare and complete another financial assistance application. If there is a change in the patient’s household or income status the patient will be asked to update their financial assistance application.

 

Past Due Accounts

Accounts that have been in a private pay status for 60 days and received two statements without a payment will be sent a reminder notice. At 90-days, if there are no payments or at any time when a monthly payment has not been received, the patient will be sent the first collection notice. 

If the patient does not respond to the first collection notice within 10 business days a certified final notice will be mailed.  If the patient does not respond to the final notice within 10 business days following the receipt of the notice or if the notice is returned, the Business Office will attempt to contact the patient by telephone. If a payment is not received within five days from the telephone contact or if the staff is unable to contact the patient the account will be turned to collections and marked as a bad debt. 

If the patient’s mail is returned to the facility as uncollected or not deliverable, a phone call will be made to verify and/or obtain a new address if possible. If the staff is unable to locate an address the account will be sent to collection and the account noted as a bad debt.

 

Bad Debt/Cash Basis

Patients with accounts that are bad debts will be required to pay cash at the time of service.   Uninsured patients will pay all charges for clinic visits and hospital services. If the patient has insurance all co-pays and deductibles will be collected at the time of service. The Business Office will assist the patient in looking at insurance coverage options or financial assistance.

 

For financial assistance, payment arrangements or additonal information, please contact the Business Office: 620-635-2241

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Ashland Health Center625 S. Kentucky St.Ashland, KS  67831

p. 620.635.2241f. 620.635.2229

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